FAQ
Find answers to common questions about booking, payments, and event attendance.
Yes. We verify every ticket listed on the platform, and we do not release the payment to the seller until the ticket is confirmed valid.
If a ticket turns out to have a problem, we refund the full amount.
For your protection, never share your QR code or order details with anyone outside the platform.
We may also request identity verification documents from sellers and buyers under our anti-fraud policies.
If a ticket turns out to have a problem, we refund the full amount.
For your protection, never share your QR code or order details with anyone outside the platform.
We may also request identity verification documents from sellers and buyers under our anti-fraud policies.
Prime Ticket is a platform for ensuring and verifying the tickets on offer. All tickets are owned by other people. Our platform authorizes the transfer of ticket ownership from the seller to the buyer and ensures the ticket brokerage process to achieve a safe and unique experience.
Prime Ticket is a platform where you can buy and sell tickets for sports events, entertainment and concerts safely and easily.
The listed tickets are owned by individuals, and prices are set by sellers and may be higher or lower than the official price depending on supply and demand.
The platform verifies each ticket, handles the transfer of ownership from seller to buyer, and holds the payment until the process is safely completed.
The listed tickets are owned by individuals, and prices are set by sellers and may be higher or lower than the official price depending on supply and demand.
The platform verifies each ticket, handles the transfer of ownership from seller to buyer, and holds the payment until the process is safely completed.
Choose your event from the homepage, then pick the available category and seats.
Once you start checkout, the ticket is held for you for 15 minutes so you can complete the payment comfortably.
After payment is confirmed, you receive your ticket with a confirmation by SMS and email.
Once you start checkout, the ticket is held for you for 15 minutes so you can complete the payment comfortably.
After payment is confirmed, you receive your ticket with a confirmation by SMS and email.
The order may be cancelled, and we may apply penalties or account suspension per our Terms. Funds are held to protect buyers.
We support mada, Visa, Mastercard, American Express and Apple Pay.
You can also split your purchase through Tabby or Tamara.
All payments are processed through licensed and secure payment gateways.
You can also split your purchase through Tabby or Tamara.
All payments are processed through licensed and secure payment gateways.
If you organize events (concerts, matches, theatre and more) you can sell your official tickets directly on Prime Ticket:
1. Register your organization from the "Organize Your Event With Us" page in the site footer, attaching your commercial registration and bank IBAN certificate.
2. The Prime Ticket team reviews and approves your application and agrees the commission with you.
3. We create your event and issue its tickets electronically with QR codes — no printing or file uploads.
4. Track your sales, orders and dues in real time from your organizer panel, and scan QR codes at the gate on event day.
Payments are secured through the platform, and your dues are transferred to your registered bank account.
1. Register your organization from the "Organize Your Event With Us" page in the site footer, attaching your commercial registration and bank IBAN certificate.
2. The Prime Ticket team reviews and approves your application and agrees the commission with you.
3. We create your event and issue its tickets electronically with QR codes — no printing or file uploads.
4. Track your sales, orders and dues in real time from your organizer panel, and scan QR codes at the gate on event day.
Payments are secured through the platform, and your dues are transferred to your registered bank account.
es. All payments are processed through licensed gateways and we do not store your card details.
Your personal data is protected under our privacy policy.
Your personal data is protected under our privacy policy.
You can reach us anytime through the support chat on the website, or via WhatsApp on the number shown at the bottom of the site.
You can also email us at info@primeticketsa.com, and our team will get back to you as soon as possible.
You can also email us at info@primeticketsa.com, and our team will get back to you as soon as possible.
The order is cancelled, and your account may be suspended or fined according to platform policies.
Selling a used ticket or failing to deliver it after the sale exposes you to a fine of 120% of its value.
If you no longer wish to sell, make sure to hide your offer before someone purchases it.
Selling a used ticket or failing to deliver it after the sale exposes you to a fine of 120% of its value.
If you no longer wish to sell, make sure to hide your offer before someone purchases it.
es, a commission applies to each sale, and the details are shown to you when you add your offer.
After the event ends and the ticket is confirmed valid, the amount is added to your wallet in the seller dashboard.
Add your bank details in the wallet, and the amount is transferred to your account within 3 to 7 business days after the event.
Add your bank details in the wallet, and the amount is transferred to your account within 3 to 7 business days after the event.
Register as a seller, then add your offer by choosing the event, category and price, and upload your ticket.
Once the ticket is verified, your offer becomes visible to buyers.
Once the ticket is verified, your offer becomes visible to buyers.
yes, the price shown at checkout is the final price including fees.
Contact us immediately through the support chat on the website.
We hold the payment and do not release it to the seller until the ticket is confirmed valid, so you are protected.
We hold the payment and do not release it to the seller until the ticket is confirmed valid, so you are protected.
Once a refund is approved, the amount is returned to the same payment method within 5 to 14 business days depending on your bank.
f the event is cancelled, you receive a full refund to the same payment method.
If the event is postponed, your ticket remains valid for the new date.
If the event is postponed, your ticket remains valid for the new date.
Tickets cannot be cancelled or refunded after purchase.
The exceptions are event cancellation or the ticket not being available. In those cases we refund the full amount to the same payment method.
The exceptions are event cancellation or the ticket not being available. In those cases we refund the full amount to the same payment method.
After payment is confirmed and the ticket is verified, you will find it under "My Orders" in your account, and we send it to your email with an SMS notification.
Some events issue tickets through the organizer's official app. In that case the ticket is transferred to your account there and we notify you.
Some events issue tickets through the organizer's official app. In that case the ticket is transferred to your account there and we notify you.
With Prime Ticket you can buy your ticket with total peace of mind. We offer a best-price guarantee so you know you're not overpaying, and ticket protection that guarantees your entry to the event. You can also pay through Tamara, splitting the ticket price into four interest-free installments for tickets worth up to 5,000 SAR. This service is available in Saudi Arabia and the UAE, making events easier to attend for everyone residents and visitors alike.
If you can't make it, you can simply relist your ticket for sale through the "Sell Your Ticket" option on Prime Ticket. That way you recover the value of your ticket instead of losing it.