How to Buy Your Ticket on Prime Ticket | A Step by Step Guide

Want to attend your favorite event and not sure where to start? Buying on Prime Ticket is easier than you think. This guide walks you through every step, from the moment you open the site until your ticket arrives.

Before you start

Log in to your Prime Ticket account, and if you do not have one yet, creating it takes less than a minute. Your account lets you track your orders and tickets in one place, and order notifications reach your email and phone directly.

Buying step by step

1. Browse events: from the homepage or the categories, and use the search if you are looking for a specific event.
2. Open the event page: you will find all the details there, the venue, the date, the available categories and their prices. Some events also have an interactive seat map that shows you exactly where your category sits inside the venue.
3. Pick your category and quantity: double check the category and price before you continue, since every category has a different location and price.
4. Complete your details and pay: review the order summary, and make sure your email and phone number are correct because your ticket and notifications are sent to them.
5. Get your confirmation: once the payment succeeds you receive an instant confirmation, and your order details appear in your account.

Available payment methods

We support more than one method so you can choose what suits you:

• mada and credit cards: direct payment through the secure Moyasar gateway.
• Apple Pay: for Apple device users, a fast one tap checkout.
• Buy now, pay later: split your purchase through Tabby or Tamara, depending on what is available at checkout.

All prices are in Saudi Riyal. If you see a price in US Dollars, it is an approximate display only and the charge is made in Riyals.

What happens after payment?

You receive a confirmation email and an SMS on your phone, and you can follow your order status from your account at any time. Your ticket is delivered electronically. For some events the tickets live on the organizer's own app, and in that case the ticket is transferred to your account there and we keep you posted at every step.

If a payment issue comes up

• Check your order status in your account first before retrying, so you do not end up with a duplicate order.
• Make sure your card is enabled for online purchases and has enough balance.
• If the problem continues, contact our support team with your order number and we will help you right away.

That is it! You are ready to book your next ticket. Browse the current events, pick the one you like, and your ticket will be with you within minutes.